Frequently Asked Questions
How long will it take for my house sign/s to be made?
All of our house signs are made to order and we strive to ensure all orders are dispatched within 14 business days.
How will my house sign be sent?
All of our house signs are carefully wrapped and packed in a sturdy protective box. We use AUSTRALIA POST for all of our deliveries.
Will my sign be ready to install?
Yes, all of our signs are delivered pre-drilled and have the necessary ﬁttings so you can install your sign immediately.
How do I clean my sign?
All of our material are different so please refer to the included instructions for more details.
Do you guarantee your products?
Yes, we proudly offer a 12 month guarantee on all purchases*
What if I change my mind after ordering or receiving my sign?
Due to the custom-made and personalised nature of our products, we are not able to cancel orders once they have been put into production.
If you change your mind please contact us immediately after ordering and we may be able to stop your order before it goes into production.
My sign has arrived damaged what should I do?
Unfortunately signs can occasionally get damaged during transit.
Please inform us as soon as you have received your sign and we will
arrange to dispatch a replacement within 48hrs.
My sign has not arrived?
On the rare occasion items can go missing in the post. If you have not
received your sign within 30 business days of the date of dispatch,
please let us know and we will do our best to resolve the problem.
I live outside of Australia, can I purchase a sign.
Yes you can! We ship internationally with no additional shipping
How can I pay?
Our website offers a secure payment service hosted by STRIPE. We accept all of the major credit cards and also payments via PayPal. You may be charged an extra amount for an overseas transaction by your credit card company as our bank account is based in the UK. We cannot be held responsible for any extra charges that you may incur
What is the cost of shipping?
We send the majority of our house signs for a base rate price of $9.99.
Some of the larger signs must be sent via courier due to weight
restrictions and this will incur a $40 charge. We will notify you if this
charge applies to your order during the ordering process and also at