All orders are taken through our Website www.designyourhousesign.com.au which is a branch of Ebox Media Ltd.
Upon receipt of payment via our secure online payment service hosted by STRIPE, we will send you a conﬁrmation by email to the email address provided by the customer on checkout conﬁrming receipt of the order and providing the customer with an estimated dispatch time.
Orders will be made as per the details on the conﬁrmation email. www.designyourhousesign.com.au must be informed immediately by email, of any changes or errors to the order within 24hrs of receipt of the conﬁrmation email.
Delivery of the conﬁrmation email is not absolutely guaranteed. It is the customers’ responsibility to notify the www.designyourhousesign.com.au if conﬁrmation is not received. Orders will be made as per the details on the conﬁrmation email. The ﬁnished product may slightly differ from that shown in the proofed
image due to certain fabrication limitations.
Due to the visual translation from a digital image to real-life products,
and the use of natural materials any colours, shapes and sizes may
vary slightly from that shown on the website.
All of the sizes quoted on the website are approximate and may also
It is the customer’s responsibility to ensure all the order details
including the layout, text, font, shape, size and substrate are correct
before ﬁnalising the order and proceeding to checkout and payment.
We reserve the right to alter the customer’s design without warning if
we feel that the production may be hindered due to sizing or layout
Laser engraved slate signs are a natural product and due to this fact
the engraving colour will ﬂuctuate between 'grey' and 'off white', in
addition to this, the slate sign engraving will darken with continued
water exposure but will return to its original colour once it’s dried. We
are able to seal the slate signs in order to prevent this happening,
please advise us on purchase if you require this free service.
"Laser engraving, and laser marking, is the practice of using lasers to
engrave or mark an object. The technique does not involve the use of inks, nor does it involve tool bits which contact the engraving surface and wear out. These properties distinguish laser engraving from alternative engraving or marking technologies where bit heads have to be replaced regularly or inks have to be used". (Wikipedia 2012)
All signs are manufactured in the U.K and then shipped via the AUSTRALIAN POSTAL SERVICE
Our U.K manufacturing address is :-
Registered in England
Company Reg No: 6731161
VAT No: 135 9393 87
All payments made on the website are taken by WORLDPAY Ltd, a subsidiary of the RBS Group.
All credit card payments received are encrypted during the payment process using 128 bit encryption SSL Secured.
None of our customer credit card numbers are ever viewed or stored.
www.designyourhousesign.com.au strives to dispatch all orders within 14 business days from the date of purchase. If this is not possible we will contact you as soon as possible to notify you of the delay and advise you of a newly revised dispatch date.
Orders will be sent to the delivery address which is provided during checkout, unless we are notiﬁed before the order is dispatched via email.
Our missing items policy will be in line with that of the carrier of the item. Any items that have not been delivered after 30 business days should be reported and we will take action to rectify the problem. This may include a request to provide an alternative delivery address.
All Items are shipped via AUSTRALIAN POST or with a similar recognised courier service.
If an item is returned due to attempted delivery the customer will be responsible for any additional fees that are incurred and any subsequent return costs.
All shipping costs are clearly speciﬁed on payment and also in our FAQs section.
All of our signs are personalised to the customer’s individual speciﬁcations and as such are not authorised for return, refund or exchange. Please read all the product descriptions carefully and view our extensive photo gallery to ensure that you receive the product you are anticipating.
Any claims for defective or incorrect products requiring replacement must be accompanied by adequate photographic evidence for conﬁrmation.
Goods that have been damaged in transit will be replaced upon receipt of a conﬁrmation photo.
Ebox media reserves the right to cancel order contracts at any time they see ﬁt.
All signs will be made to the customer’s stipulations. DesignYourHouseSign.com.au is not responsible for any spelling errors or typographical mistakes at the fault of the customer. If an order is not made to the customer’s speciﬁcation, they have the right to cancel the order, return the product at the customer’s expense and receive either a full refund or replacement of the product.
All of our products carry a 12 month guarantee which is subject to our detailed terms and conditions.
Any claims made under the guarantee must be accompanied by visual photographic evidence before any settlement will be approved.
DesignYourHouseSign.com.au and Ebox Media will not disclose customer’s information to any 3rd parties. Nor will they store any sensitive information in their system.
The customer shall indemnify and keep indemniﬁed Ebox Media Ltd and www.designyourhousesign.com.au against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, which arise out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.
The Contract will be ruled by the laws of Australia and the parties to the Contract submit to the jurisdiction of the Australian Courts. None of the above Terms and Conditions afect your statutory consumer rights.
All images, designs, data and text are the reserved property of Ebox Media Ltd and www.designyourhousesign.com.au
Any copyright violation of the site and/or any of its contents will be reported to the appropriate organisation and dealt with in accordance of the law.
With the new General Data Protection Regulation being introduced as of 25th May 2018, here we lay down our process to how we store and handle customer data/information.
What is the Data We Use?
We, as the “Data Handlers” store customer data supplied to us by the consumer at checkout stage of our website. This information consists only of the following; Name, Email address, Billing/Delivery address, and Phone number.
Any payment details are managed by third party subcontractors “Data Controllers” WORLDPAY, PAYPAL.
Who Controls Your Data
Delivery details are then managed by ourselves and shared with required couriers; AUSTRALIAN POSTAL SERVICE
Each third party subcontractor we entertain, are committed to keeping your data confidential.
Data stored by ourselves is removed and destroyed after 3 years (due to certain guarantees we offer).
During this time, if you wished for your information to be deleted, you must provide notice of this request to us. Your information will then be removed from our database.